Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and ClappX ("we," "us," or "our"), operated by Clapp Technologies, governing your access to and use of the ClappX platform, including our website, dashboard, APIs, and related services (collectively, the "Service"). By creating an account, accessing, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. Service Description

ClappX is an AI-powered performance marketing analytics platform that provides comprehensive solutions for businesses seeking to optimize their digital advertising investments. Our Service includes:

• Integration with major advertising platforms including Meta Ads, Google Ads, TikTok Ads, ChatGPT Ads, and LinkedIn Ads
• Integration with analytics and e-commerce platforms including Google Analytics 4 (GA4) and Shopify
• Unified dashboard for cross-platform marketing performance analysis and visualization
• AI-powered insights, recommendations, and decision support tools
• Budget optimization and allocation recommendations across multiple channels
• Anomaly detection and performance alerts to identify issues in real-time
• Custom reporting and advanced analytics tools

The Service is specifically designed for businesses and agencies spending $10,000 or more per month on growth marketing and digital advertising.

3. Account Registration and Eligibility

3.1 Eligibility

To use the Service, you must meet the following requirements:

• You must be at least 18 years of age or the age of majority in your jurisdiction
• You must have the legal authority to enter into this agreement on behalf of the organization you represent
• You must provide accurate, current, and complete information during the registration process
• You must maintain active advertising accounts with at least one of the supported platforms

3.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials, including passwords and API keys
• You are solely responsible for all activities that occur under your account, whether or not authorized by you
• You must notify us immediately of any unauthorized access to or use of your account
• If you invite team members to your account, you are responsible for their compliance with these Terms

4. Platform Integrations and Data Access

4.1 Authorization to Access Data

When you connect third-party advertising or analytics platforms to the Service, you authorize us to:

• Access your advertising account data through official APIs using industry-standard OAuth 2.0 authentication protocols
• Retrieve advertising performance metrics, campaign data, and related information necessary to provide the Service
• Process and analyze this data to generate insights, recommendations, and reports
• Store aggregated and anonymized data to improve our algorithms and Service quality

You represent and warrant that you have all necessary rights and permissions to grant us access to this data and that such access does not violate any third-party agreements or applicable laws.

4.2 Third-Party Terms and Policies

Your use of third-party platforms is subject to their respective terms of service and privacy policies. By connecting platforms to ClappX, you confirm compliance with:

• Google API Services User Data Policy (including Limited Use requirements) for Google Ads and GA4 integrations
• Meta Platform Terms and Meta Developer Policies for Meta Ads integrations
• Applicable terms of any other third-party platforms you connect (TikTok, LinkedIn, Shopify)

We are not responsible for any changes to third-party APIs, policies, or services that may affect the functionality or availability of our Service. You may disconnect any platform at any time through Settings → Platforms in your ClappX dashboard.

5. Subscription and Billing

5.1 Subscription Plans

ClappX offers the following subscription plans:

• Growth Plan: Designed for teams spending up to €50,000 per month on advertising. Priced at €999 per month, this plan includes all core features, standard integrations, and email support.
• Enterprise Plan: Designed for agencies and brands with complex multi-channel marketing needs. Priced at €2,999 per month, this plan includes advanced features, priority support, dedicated account management, and custom integrations.

Current plan features and pricing are available on our website and during the registration process. We reserve the right to modify pricing and plan features with advance notice as described in Section 11.

5.2 Payment Terms

• All subscription fees are billed monthly in advance on the date you subscribe and on the same day of each subsequent month
• Payment is due immediately upon receipt of invoice or billing notification
• All fees are stated and payable in United States Dollars (USD)
• Subscription fees are non-refundable except as required by applicable law or as explicitly stated in these Terms
• If payment is not received within 7 days of the due date, we reserve the right to suspend or terminate your access to the Service until payment is received
• You are responsible for providing accurate and up-to-date billing information, including valid payment methods

5.3 Cancellation and Refunds

• You may cancel your subscription at any time by contacting our support team or through your account settings
• Cancellations become effective at the end of your current billing period
• No partial refunds will be provided for unused time in the current billing period
• Upon cancellation, you will continue to have access to the Service until the end of your paid subscription period

6. Acceptable Use

You agree to use the Service in compliance with all applicable laws and regulations. You agree not to:

• Violate any local, state, national, or international law or regulation
• Infringe upon or violate the intellectual property rights of ClappX or any third party
• Transmit any viruses, malware, or other malicious code that may damage or interfere with the Service
• Attempt to gain unauthorized access to the Service, other user accounts, or computer systems connected to the Service
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
• Use the Service to develop competing products or services
• Share your account credentials with unauthorized third parties or allow others to access your account
• Use automated scripts, bots, or scrapers to extract data beyond the intended functionality of the Service
• Resell, sublicense, rent, lease, or redistribute the Service without our express written permission

7. AI and Recommendations Disclaimer

The Service utilizes artificial intelligence and machine learning algorithms to analyze your advertising data and provide recommendations, insights, and optimization suggestions.

8. Intellectual Property

8.1 ClappX Property

The Service, including all software, algorithms, user interfaces, designs, graphics, text, and other content, is and shall remain the exclusive property of ClappX and Clapp BV. All rights, title, and interest in and to the Service, including all intellectual property rights, are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service solely for your internal business purposes in accordance with these Terms.

8.2 Your Data

You retain all rights, title, and interest in and to your advertising data, business information, and other content you provide to the Service. By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to:

• Process, analyze, and store your data as necessary to provide the Service
• Use aggregated and anonymized data derived from your usage to improve our algorithms, develop new features, and enhance the Service
• Display your data within the Service interface and in reports generated for your account

This license terminates when you delete your data or close your account, except for data that has been aggregated and anonymized in a manner that no longer identifies you or your business.

9. Limitation of Liability

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis without warranties of any kind.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

10. Term and Termination

10.1 Termination by You

You may terminate your subscription at any time by contacting our support team at info@clapp.in. Termination will be effective at the end of your current billing period. You will not receive a refund for the remainder of the billing period.

10.2 Termination by ClappX

We reserve the right to suspend or terminate your access to the Service immediately, without prior notice, under the following circumstances:

• You breach any provision of these Terms or engage in prohibited activities
• Your account has been inactive for 6 or more consecutive months
• You fail to pay fees when due and do not remedy the situation within 7 days of notice
• We reasonably believe your account poses a security risk or violates applicable laws
• We discontinue the Service or make material changes that affect all users

10.3 Effect of Termination

• Upon termination, your right to access and use the Service ceases immediately
• Your data will be retained for 90 days following termination, after which it will be permanently deleted from our systems
• You may request an export of your data within the 90-day retention period by contacting info@clapp.in
• Sections of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, and dispute resolution

11. Changes to Terms

We may modify these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. When we make material changes to these Terms, we will:

• Provide notice via email to the address associated with your account
• Display a notification within the Service dashboard
• Update the "Last updated" date at the top of this page

Material changes will become effective 14 days after notice is provided. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service and cancel your subscription before the effective date.

12. Dispute Resolution

12.1 Governing Law

These Terms and any disputes arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

12.2 Jurisdiction

You agree that any disputes, claims, or controversies arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, India. You hereby irrevocably consent to the jurisdiction and venue of such courts and waive any objection to such jurisdiction or venue.

13. Contact Information

For questions, concerns, or requests related to these Terms of Service, please contact us at:

ClappX by Clapp BV

General Inquiries: info@clapp.in

Legal Inquiries: info@clapp.in